Community Questions and Answers
Are there any grants available?
Can we buy window warning labels or property stickers?
How do I order SmartWater kits?
How do I pay for the order?
When can I expect delivery?
People within the scheme may move house. How can I obtain new window warning labels for their new property?
How does this affect their registration on the National Security Register?
Is the previous house/business still protected by SmartWater?
What happens if the owner sells an item which is coded with SmartWater?
A property owner has replaced their windows. Can I have more warning labels?
How much does SmartWater forensic analysis cost?
Can you provide details of how to apply for a Community Scheme?
Would a community scheme for farms be a viable initiative?
How do I find out who my local Police Liaison Manager is?
Are there any grants available?
There are many grants available dependent upon where you reside and your personal circumstances etc. The available grants change periodically as do their closing dates. We have attached a few to the web site, but the best course of action would be to call one of our professional team members who can provide accurate up to date information and forward to you the relevant information as well as assistance on the completion of the forms. Tel 1300 543 211 for details.
Can we buy window warning labels or property stickers?
Under normal circumstances, you may only obtain additional labels if you purchase additional kits. Provision of additional labels is carefully controlled and monitored. We would not normally provide any additional stickers. However, if you have special requirement for additional stickers, please contact your Police Liaison Manager.
How do I order SmartWater kits?
We will need a signed order from an authorised signatory. Please call your Police Liaison Manager on Tel: 1300 543211 and they will be able to arrange a quote/order form for you to complete and return.
How do I pay for the order?
We will invoice you within 10 days or the order being placed. Initially we ask for a 50% deposit prior to delivery, with the balance due upon delivery.You have a variety of ways in which to pay, please visit the shop for details.
When can I expect delivery?
We will arrange with you personally when you can expect delivery. Often, police forces choose to draw down stock as required; please let us know what your Force’s roll-out requirements are.
People within the scheme may move house. How can I obtain new window warning labels for their new property?
If you receive such an enquiry, please ask the property owner for confirmation of their new address (e.g. you should see evidence such as a utility bill), then let us know and we will be happy to forward new stickers to the property owner at their new address. Please ask the property owner to remove the window warning labels from their existing property.
How does this affect their registration on the National Security Register?
SmartWater will update the details on the National Security Register. It is also important, if your Force has a policy of maintaining a local database/list, to ensure that it is also updated.
Is the previous house/business still protected by SmartWater?
No. This will have been removed from the National Security Register. But you may consider it worthwhile offering the new owners the opportunity to protect their property with SmartWater in order to maintain the deterrent effect of the local scheme.
What happens if the owner sells an item which is coded with SmartWater?
This is not a problem. They should simply make a note of the item they have sold and the person they sold it to. They should also provide a receipt to the buyer, so the buyer has proof of purchase. Even if the new owner does not choose to SmartWater the item themselves, the code will help police track down the owner should the goods be stolen and later recovered.
A property owner has replaced their windows. Can I have more warning labels?
Yes, this is a legitimate reason for providing new warning labels. If a property owner has replaced their windows, we can provide replacement SmartWater warning labels free of charge provided they can confirm that they have replaced their window(s) e.g. provide a copy of the invoice.
How much does SmartWater forensic analysis cost?
Analysis of some samples and subsequent provision of CJ witness statements is provided FREE of charge.
Can you provide details of how to apply for a Community Scheme Please contact your Regional Police Liaison Manager. Click Here
Would a community scheme for farms be a viable initiative?
We offer a Farm Watch scheme along-side our Community Scheme; please refer to your regional Police Liaison Manager for details.
How do I find out who my local Police Liaison Manager is?
The details of all the Police Liaison Managers are available on the Police User Group. Alternatively, you can call us on 1300 543 211 and we will give you the contact details of your area representative. Alternatively Click here
